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1stbet Frequently Asked Questions
Clear answers to the most common questions about accounts, payments, bonuses and gaming — all on one page.
Welcome to 1stbet. On this FAQ page we have organised the questions most frequently asked by Bangladeshi players into five topic sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Use the shortcuts below to jump straight to your topic of interest, or read the full page. If your question is not answered here, our 24/7 Bengali live chat support is always ready.
Account and Registration
To register at 1stbet you need an active mobile number and a strong password. The registration process is quick and easy — your account will be ready in just a few minutes. Keep a valid national ID card or passport handy for the identity verification (KYC) process, which may be required at the time of withdrawal.
No. Under 1stbet's policy, each person may hold only one account. Creating multiple accounts may result in those accounts being cancelled and any deposited funds being forfeited. If you are having trouble logging in to your existing account, contact our 24/7 live chat support directly.
Go to the 1stbet Login page and use the "Forgot password?" option. Enter your registered mobile number and a verification code will be sent to you, after which you can set a new password. If you run into any trouble with this process, email our support team at [email protected] or get help via live chat.
1stbet is for players aged 21 and above only. You will need to confirm your age during registration, and you may be asked to provide age verification documents during identity verification. Accounts found to belong to underage users will be closed immediately.
Yes. 1stbet's mobile-friendly platform works fully in any smartphone browser. Whether you are on Android or iOS, you can easily access your account by going to the login page from any device. Even on a small screen, the full menu, game lobby and payment options remain easily accessible.
Deposits and Withdrawals
1stbet supports Bangladesh's most popular mobile payment services — bKash, Nagad, Rocket and Upay. Each of these four methods accepts a minimum deposit of ৳500. There are no extra deposit fees and transactions are generally credited to your account instantly.
Funds deposited via bKash, Nagad, Rocket or Upay are generally credited to your 1stbet account instantly. Occasional network congestion may cause a delay of a few minutes. If more than 15 minutes pass, contact us via live chat with your transaction reference number.
The minimum withdrawal amount at 1stbet is ৳800. Withdrawals generally take between 30 minutes and 3 hours to complete. Processing follows Bangladesh Standard Time (BST). Having your identity verification completed helps speed up the withdrawal process.
1stbet does not charge any withdrawal fees. However, Nagad or other mobile banking providers may apply their own cash-out charges, which are entirely determined by that provider's own policies. Check the Nagad app or the relevant service's app directly for the latest charges.
A withdrawal that is already being processed generally cannot be cancelled. Please double-check the amount and payment method before submitting a withdrawal request. If you urgently need to cancel, contact our 24/7 live chat as quickly as possible — assistance may still be possible before processing begins.
Games and Gameplay
To bet on any cricket match including the Bangladesh Premier League (BPL), go to 1stbet's cricket section. Both pre-match and live betting are available. Various markets are on offer including match winner, top batter, wickets and over totals. The minimum stake and odds for each bet are displayed before the game starts.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 comes back for every ৳100 wagered — however this is a mathematical average and results in any individual session can vary. 1stbet only offers games from certified fair-play providers.
Yes. In 1stbet's live casino section, professional dealers broadcast live from real studios operated by leading providers such as Evolution Gaming and Ezugi. Popular games including Baccarat, Roulette, Blackjack and Andar Bahar are available via HD video stream. There is also an option to chat directly on screen.
No separate app is needed. The entire platform, including 1stbet's slots section, works fully in a mobile browser. You can play directly in Chrome or Safari on any Android or iOS smartphone, and games from all providers including PG Soft, JILI and Pragmatic Play are mobile-optimized.
Yes. Spribe's Aviator is available at 1stbet. It is a crash-style game where you decide when to cash out. The multiplier keeps rising and can crash at any moment — so cashing out at the right time is the key skill. The game comes with real-time chat and statistics from other players.
Bonuses and Promotions
When you open a new account and make your first deposit, the welcome bonus is added automatically. 1stbet gives a 150% first deposit bonus, up to ৳5,000. Example: deposit ৳1,000 and get ৳1,500 bonus, making your total balance ৳2,500. Deposit ৳8,000 and get ৳5,000 bonus, making your total ৳13,000.
The wagering requirement for 1stbet's welcome bonus is 15 times (15x). This means you need to place total bets equal to 15 times the bonus amount before the bonus becomes withdrawable. Once this condition is met, the bonus funds will be eligible for withdrawal. You can track your wagering progress on the account dashboard.
The 1stbet VIP program has five tiers — Bronze, Silver, Gold, Platinum and Diamond. You move up to higher tiers by increasing your regular gaming activity and total bet amounts. Weekly cashback starts at 0.3% at Bronze and goes up to 1.5% at Diamond. Higher tiers also come with a personal manager and special offers.
Yes. During major cricket events such as the IPL, T20 World Cup, BPL and ICC tournaments, 1stbet runs special promotional offers. These can come in the form of cashback, multiplier bonuses or free bets. Check the promotions page and your inbox regularly for the latest offers.
1stbet periodically offers bonuses for referring friends. If a friend opens an account and makes their first deposit using your referral link or code, both parties may receive a reward. The detailed terms and duration of this offer may change — check the promotions page for active referral offers or ask via live chat.
Security & Responsible Gaming
Yes. 1stbet uses SSL encryption technology to keep all data transfers secure. Your personal information, payment details, and gaming history are not shared with third parties — except where required by law. Read our Privacy Policy for more details.
If you feel you need a break from gaming, let the 1stbet support team know. By requesting via live chat or at [email protected], your account can be temporarily suspended or permanently closed for a specified period. To learn more about responsible gaming, visit our Responsible Gaming page.
Yes. As part of responsible gaming, 1stbet gives players the option to set personal limits. Contact the support team if you would like to set daily or weekly deposit limits, bet limits or session time limits. Reducing a limit takes effect within a short time, and increasing one may be subject to a waiting period.
If you see an unfamiliar login or unusual transactions on your account, change your password immediately and report it to our 24/7 live chat or at [email protected]. Our security team will investigate promptly and lock the account temporarily if necessary. Never share your login details with anyone.
1stbet strictly enforces a 21+ age limit. Age must be declared during registration and is confirmed through identity verification. If you share your device, use your browser's parental controls. If you have concerns about an underage family member accessing the platform, contact our support directly.
Still have questions? Contact support
Our Bengali-speaking support team is with you 7 days a week, 24 hours a day.
Email: [email protected] · We respond promptly