1stbet Privacy Policy
Your personal information is completely safe with us — 1stbet is always committed to protecting your privacy.
This Privacy Policy ("Policy") applies to the 1stbet platform. This document describes in detail how we collect, process, and protect your personal information when you use our website, register, or use any of our services.
1stbet gives the highest priority to data protection for users in Bangladesh. We use SSL encryption and modern security technology to keep your information safe. Please read this policy carefully — it contains important information about your rights and our responsibilities.
1. What Types of Information We Collect
We may collect the following types of information for the purpose of registration and service delivery on the 1stbet platform:
1.1 Information You Provide Directly
Information you voluntarily provide when you register with us or use our services:
- Full name and date of birth
- Email address
- Mobile number
- Password (stored in encrypted form)
- Payment-related information (bKash, Nagad, Rocket, Upay account numbers — we do not store complete financial details)
- National ID card or passport information for identity verification (where applicable)
1.2 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session data and duration of use
- Information obtained from cookies and similar tracking technologies
- Page view history and click patterns
- Transaction history and gaming activity
1.3 Information Received from Third Parties
In some cases we may receive information from trusted third parties — such as payment processors or identity verification services. Where applicable, your consent will be obtained before such information is collected.
2. How We Use Your Information
1stbet uses collected information only for specific, legitimate, and fair purposes. The main purposes are outlined below:
3. Cookies and Tracking Technologies
The 1stbet website uses cookies and similar technologies that help improve your browsing experience.
3.1 Types of Cookies
- Essential Cookies: These are essential for the basic operation of the site — such as maintaining login sessions. These cookies cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to analyze patterns of site usage — which helps us improve our services.
- Security Cookies: Used for fraud detection and account protection.
3.2 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.
4. Information Sharing and Disclosure
1stbet manages your personal information in accordance with strict policies. Information is shared only in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers for specific technology services and payment processing. We impose strict contractual confidentiality obligations on these partners when sharing information with them.
4.2 Legal Obligations
If required by a court order, a lawful request from an investigating authority, or applicable law, 1stbet may provide information to the relevant authority in compliance with its legal obligations.
4.3 Business Transfers
In the event of a business restructuring or acquisition, user information may be transferred. In such cases we will notify you in advance and ensure protections consistent with this policy.
4.4 What We Do Not Do
- We do not sell information to third parties for commercial purposes
- We do not share information with advertisers without your consent
- We do not retain unnecessary information
5. Data Security Measures
1stbet follows industry-standard technical and administrative measures to ensure the security of your information:
- SSL/TLS Encryption: All data transmission is completed through encrypted channels.
- Secure Server Infrastructure: Information stored on servers is protected by encryption and access controls.
- Access Controls: Only authorized personnel can access your information on a need-to-know basis.
- Regular Security Reviews: We regularly review and update our security measures.
- Two-Step Verification: An additional layer of security is provided to protect your account.
- Data Backup: Regular backups are maintained to ensure the safety and availability of information.
6. Your Rights
As a 1stbet user you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you.
Right to Correction
If your information is incorrect or incomplete you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request your information in a structured format.
Marketing Communications Opt-Out
You may remove yourself from marketing communications at any time.
To exercise these rights, please contact our support team. We will process your request as quickly as possible unless there is a legal obligation or other legitimate reason preventing us from doing so.
7. Data Retention Period
1stbet retains your information only for as long as is necessary to fulfill the purpose for which it was collected. As a general policy:
- Active account information: for as long as the account remains active.
- Closed account information: for a defined period in accordance with legal requirements.
- Transaction records: for the period required under financial regulations.
- Technical logs: as required for security review purposes.
At the end of the defined period, information is securely deleted or made irreversibly anonymous.
8. Privacy of Minors
1stbet is a platform for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.
If you believe that a minor is using the platform, please notify our support team immediately.
9. Changes to the Privacy Policy
1stbet may update this Privacy Policy from time to time. When changes are made:
- The new version will be published on this page.
- The "Last Updated" date at the top of the page will be changed.
- For significant changes you will be notified by email or via a notification on the platform.
Continued use of the platform after changes have been made will be considered your acceptance of the new policy. It is therefore recommended that you review this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team:
Privacy Support
Our 24/7 Bengali support team is ready to answer any of your questions.
Email: [email protected]